Terms of service

Terms of Service

Last updated: 6 June 2026

Welcome to Murder Mystery Game Kits.

These Terms of Service explain the rules and conditions for using our website, purchasing our products, downloading our digital files, and accessing our services.

By visiting murdermysterygamekits.com, placing an order, downloading a product, or using any part of our website, you agree to these Terms of Service.

If you do not agree with these terms, please do not use our website or purchase our products.

1. About Us

This website is operated by:

Murder Mystery Game Kits
Email: office@murdermysterygamekits.com

Throughout these Terms, “we,” “us,” and “our” refer to Murder Mystery Game Kits. “You” and “your” refer to the customer, visitor, or user of our website.

1. Our Products

Murder Mystery Game Kits sells murder mystery games, party kits, printable materials, downloadable files, and related digital products.

Our products may include, but are not limited to:

Printable PDF game files
Host guides
Character booklets
Invitations
Clue cards
Evidence documents
Game instructions
Audio or video links, where included
Bonus materials or printable extras

Unless clearly stated otherwise, our products are digital products delivered by download or email. No physical item will be shipped for digital products.

1. Digital Delivery

After purchase, you will receive access to your digital files through the download method shown at checkout or in your order confirmation email.

Please make sure the email address entered at checkout is correct.

If you do not receive your download link, or if you have trouble accessing your files, contact us at:

office@murdermysterygamekits.com

We will do our best to help as quickly as possible.

1. License to Use Our Products

When you purchase a product from Murder Mystery Game Kits, you receive a personal, non-exclusive, non-transferable license to use the files for your own private game night or event.

You may:

Download the purchased files
Print the materials for your own game
Use the game with your invited guests
Host the game for personal, private, or non-commercial use
Save a copy for your own future use

You may not:

Resell our files
Share the download link publicly
Upload our files to file-sharing websites
Copy, reproduce, or distribute our materials for profit
Sell printed copies of our games
Edit and resell our games as your own
Use our content to create competing products
Claim our designs, stories, characters, or written materials as your own

All intellectual property rights remain owned by Murder Mystery Game Kits or the relevant rights holder.

1. Commercial Use

Our standard purchases are intended for private, personal entertainment use.

You may not use our games as part of a paid event, public performance, corporate entertainment package, business service, ticketed event, restaurant event, venue event, or commercial experience without our written permission.

If you want to use one of our games commercially, please contact us first:

office@murdermysterygamekits.com

1. Copyright and Intellectual Property

All content on murdermysterygamekits.com and in our products is protected by copyright and intellectual property laws.

This includes, but is not limited to:

Game stories
Characters
Scripts
Clues
Evidence documents
Designs
Layouts
Graphics
Logos
Text
Images
Product descriptions
Downloadable files
Instructions
Brand materials

You agree not to copy, reproduce, modify, publish, distribute, sell, or exploit our content without written permission.

1. Pricing and Payment

Prices are shown on our website and may change at any time without notice.

We reserve the right to update prices, run promotions, offer discounts, or discontinue offers at any time.

Payment must be completed at checkout before digital files are delivered.

By placing an order, you confirm that the payment information you provide is accurate and that you are authorized to use the selected payment method.

1. Promotions and Discounts

From time to time, we may offer discounts, bundle deals, free gifts, promotional codes, or special offers.

Promotions may be limited by time, product, quantity, customer, region, or other conditions.

We reserve the right to modify, pause, or end any promotion at any time.

Promotional codes must be used at checkout and usually cannot be applied after an order has already been placed.

1. Refunds and Satisfaction Guarantee

We want you to feel confident when ordering from Murder Mystery Game Kits.

Our products may be covered by our 100-Day Satisfaction Guarantee, where stated on our website.

If your game is not the right fit, you may request a refund by emailing:

office@murdermysterygamekits.com

Please include your order number if possible.

Refund eligibility, timing, and conditions are explained in our Refund Policy or Satisfaction Guarantee page.

Unless otherwise stated, refunds are returned to the original payment method used at checkout.

1. Download and Technical Issues

If you experience a technical issue with your download, contact us and we will help.

Technical issues may include:

Missing download email
Broken download link
File access problems
Corrupted file
Incorrect file received
Trouble opening the PDF

We may ask for basic information such as your order number, email address used at checkout, or a screenshot of the issue so we can resolve it.

1. Accuracy of Website Information

We do our best to keep our website accurate, clear, and up to date.

However, we cannot guarantee that all information will always be completely free from errors.

There may occasionally be mistakes related to:

Product descriptions
Prices
Promotions
Images
Availability
Game details
Spelling or formatting
Technical information

We reserve the right to correct errors, update information, or cancel orders affected by obvious mistakes.

1. Product Images and Previews

Product images, mockups, previews, and examples are shown for illustration and marketing purposes.

The final downloaded files may vary slightly from preview images depending on updates, formatting changes, printer settings, device display, or product improvements.

We may update or improve our digital products over time.

1. Customer Responsibilities

By purchasing and using our products, you agree to:

Provide accurate order information
Use a valid email address
Download and store your files responsibly
Check that your printer or device can open PDF files
Use the product legally and respectfully
Avoid sharing or redistributing the files
Follow any age guidance or content notices provided
Make sure the game is appropriate for your guests and event

You are responsible for printing the materials if you choose to use printed copies.

1. Age and Content Suitability

Our murder mystery games are designed for entertainment.

Some games may include fictional themes such as murder, crime, secrets, accusations, suspense, alcohol references, romantic drama, betrayal, or other mature story elements.

Product pages may include guidance about the recommended audience, tone, theme, or age suitability.

You are responsible for deciding whether a game is suitable for your group, guests, event, or family setting.

1. User Submissions and Reviews

If you submit a review, testimonial, photo, comment, message, or other content to us, you confirm that you have the right to share it.

You also give us permission to use, display, quote, edit, or repost that content for marketing, website, social media, or promotional purposes, unless you clearly tell us otherwise.

We may remove or refuse content that is offensive, abusive, misleading, unlawful, spammy, or inappropriate.

1. Prohibited Use

You agree not to use our website or products for any unlawful, harmful, or abusive purpose.

You may not:

Break any laws or regulations
Violate our intellectual property rights
Upload viruses or harmful code
Attempt to hack, disrupt, or damage the website
Use automated scraping tools without permission
Misrepresent yourself
Commit fraud
Abuse refunds, promotions, or download access
Harass, threaten, or harm others
Use our products in a way that damages our brand or business

We reserve the right to refuse service, cancel orders, block access, or take appropriate action if these terms are violated.

1. Third-Party Services

Our website may use third-party services to operate properly.

These may include services for:

Website hosting
Shopify store functionality
Payment processing
Email delivery
Analytics
Advertising
Customer support
Fraud prevention
Download delivery
Embedded content

Third-party services are governed by their own terms and privacy policies.

We are not responsible for the content, policies, or actions of third-party websites or platforms.

1. Links to Other Websites

Our website may contain links to third-party websites.

These links are provided for convenience, reference, social media, advertising, or embedded content.

We do not control third-party websites and are not responsible for their content, privacy practices, terms, or services.

1. Availability of the Website

We aim to keep our website available and working properly.

However, we do not guarantee that the website will always be uninterrupted, secure, or error-free.

Access may be affected by maintenance, updates, technical issues, third-party services, hosting problems, or events outside our control.

1. Limitation of Liability

To the maximum extent permitted by law, Murder Mystery Game Kits is not responsible for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

This includes, but is not limited to:

Lost profits
Lost revenue
Lost data
Technical issues
Event disruption
Printing issues
Guest dissatisfaction
Misuse of downloaded materials
Inability to access the website or files
Third-party service failures

Our total liability for any claim related to a purchase will not exceed the amount you paid for the product in question.

1. No Guarantee of Event Outcome

Our games are designed to help you host a fun and memorable murder mystery night.

However, we cannot guarantee a specific outcome for your event.

Your experience may depend on factors outside our control, including:

Guest participation
Preparation
Printing quality
Host involvement
Group size
Timing
Venue
Food, drinks, or party setup
Personal preferences

1. Indemnification

You agree to indemnify and hold harmless Murder Mystery Game Kits from any claims, damages, losses, liabilities, costs, or expenses resulting from:

Your misuse of our website or products
Your violation of these Terms
Your violation of any law or third-party rights
Your unauthorized sharing, resale, or distribution of our files
Your use of our products in a commercial or public setting without permission

1. Changes to These Terms

We may update these Terms of Service from time to time.

Changes may be made to reflect updates to our website, products, services, business practices, or legal requirements.

The latest version will always be posted on this page.

By continuing to use our website after changes are posted, you accept the updated Terms.

1. Termination

We reserve the right to suspend or terminate access to our website, products, download links, or services if we believe you have violated these Terms or used our website in an abusive, unlawful, or harmful way.

1. Governing Law

These Terms are intended to be governed by the laws applicable to the business operating Murder Mystery Game Kits, unless otherwise required by consumer protection laws that apply to you.

If you are unsure how these terms apply to your location, you should seek independent legal advice.

1. Contact Us

If you have any questions about these Terms of Service, contact us at:

Murder Mystery Game Kits
Email: office@murdermysterygamekits.com

A simple message is enough.

We will do our best to respond as soon as possible.