Shipping policy

Shipping Policy

Last updated: 6th of June 2026

This Shipping Policy explains how delivery works for products purchased from Murder Mystery Game Kits.

We sell digital murder mystery game kits that are delivered by download. We also offer physical products.

This policy applies to orders placed on murdermysterygamekits.com.

1. Digital Product Delivery

Most of our products are digital downloads.

Digital products may include:

Printable PDF game kits
Host guides
Character booklets
Invitations
Clue cards
Evidence files
Game instructions
Audio links or bonus materials, where included
Other downloadable game files

Digital products are not shipped by mail.

After completing your purchase, you will receive access to your files through the download method shown at checkout or in your order confirmation email.

1. When Will I Receive My Digital Files?

Digital files are usually available immediately after purchase.

You should receive your download link by email shortly after your order is confirmed.

Please make sure the email address entered at checkout is correct.

If you do not receive your download email, please check:

Your spam or junk folder
Your promotions folder
The email address used at checkout
Whether your payment was completed successfully

If you still cannot find your download link, contact us at:

office@murdermysterygamekits.com

Please include your order number if possible.

1. Problems Downloading Your Files

If you have trouble downloading, opening, or accessing your files, contact us and we will help.

Common issues may include:

Missing download email
Broken download link
File access problem
Incorrect file received
PDF not opening
Download expired or blocked by your browser
Email address entered incorrectly at checkout

We may ask for your order number or the email address used at checkout so we can locate your order.

1. Printing Digital Products

Our digital products are designed to be downloaded and printed by the customer.

You are responsible for printing the files if you want physical copies for your game night.

You may print the materials at home or through a local print shop.

Please note that printed colors, paper quality, and final appearance may vary depending on your printer, paper, ink, print settings, or print provider.

1. Physical Product Shipping

If physical products are available on our website, they will be shipped to the delivery address provided at checkout.

Physical products may include printed game kits, cards, envelopes, party materials, or other items.

Shipping options, costs, and estimated delivery times will be shown at checkout where applicable.

1. Shipping Countries

We currently serve customers in:

United States
Canada
Australia

Digital products can be downloaded from these countries after purchase.

Physical product availability may vary by country, product, shipping provider, or checkout restrictions.

If a physical product cannot be shipped to your location, you may not be able to complete checkout for that item.

1. Shipping Times for Physical Products

Estimated shipping times depend on the destination, product type, shipping method, and carrier.

Typical estimated delivery windows may include:

United States: 2-3 days
Canada: 2-3 days
Australia: 2-3 days

These are estimates only and are not guaranteed unless clearly stated at checkout.

Delivery may take longer during holidays, busy periods, customs delays, weather disruptions, carrier delays, or other circumstances outside our control.

1. Order Processing Times for Physical Products

Physical orders may require processing time before shipment.

Processing time may include printing, packing, quality checks, and carrier handoff.

Estimated processing times, where applicable, will be shown on the product page or at checkout.

Orders are usually processed on business days, excluding weekends and public holidays.

1. Shipping Costs

Shipping costs for physical products are calculated at checkout.

The final shipping cost may depend on:

Destination country
Delivery address
Product type
Order weight
Order size
Shipping method
Carrier rates
Promotional offers, where applicable

Digital products do not have shipping fees because they are delivered electronically.

1. Customs, Duties, and Import Taxes

For physical products shipped internationally, your order may be subject to customs duties, import taxes, brokerage fees, or other charges required by your country.

These charges are not always included in the product price or shipping cost unless clearly stated at checkout.

Customers are responsible for any customs duties, import taxes, or local charges that may apply.

Customs processing may also delay delivery.

1. Incorrect Shipping Address

For physical products, please make sure your shipping address is complete and accurate before placing your order.

We are not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete address provided at checkout.

If you notice an address mistake, contact us as soon as possible at:

office@murdermysterygamekits.com

We will do our best to help, but we cannot guarantee changes after an order has already been processed or shipped.

1. Lost, Delayed, or Damaged Physical Orders

If your physical order is delayed, lost, or arrives damaged, contact us at:

office@murdermysterygamekits.com

Please include:

Your order number
Your delivery address
A brief description of the issue
Photos of any damage, if applicable

We will review the issue and help find a fair solution.

Depending on the situation, this may include contacting the carrier, replacing the item, or issuing a refund where appropriate.

1. Tracking Information

If tracking is available for a physical order, tracking details will be sent to the email address used at checkout.

Tracking updates are provided by the shipping carrier.

Please allow time for tracking information to update after the package has been shipped.

1. Failed Delivery or Returned Packages

If a physical package is returned to us because of an incorrect address, failed delivery attempt, refusal, or failure to collect the package, we will contact you where possible.

Additional shipping charges may apply if the order needs to be shipped again.

Refunds for returned physical packages may exclude shipping costs already paid to the carrier, unless the return was caused by our error.

1. Digital Products and Shipping Address

Some checkout systems may still ask for a billing or shipping address, even when purchasing a digital product.

If you are buying a digital download only, no physical item will be shipped.

Your files will be delivered electronically.

1. Mixed Orders

If your order contains both digital and physical products, the digital files may be delivered separately by email or download link.

Physical items, where applicable, will be shipped according to the shipping method selected at checkout.

1. Contact Us

If you have questions about shipping, delivery, or digital downloads, contact us at:

Murder Mystery Game Kits
Email: office@murdermysterygamekits.com

Please include your order number if your question relates to an existing order.