Refund policy
Our 100-Day Satisfaction Guarantee
No questions. No forms. No risk.
When you order from Murder Mystery Game Kits, you should feel completely confident. If your murder mystery game is not the right fit, we will refund your money. It is that simple.
No awkward questions. No long explanations. No forms. No hidden conditions.
Why We Offer This Guarantee
We believe in our murder mystery games. We created them carefully, tested them with real players, refined the experience, and improved the details again and again.
But you do not have to take our word for it.
You should be able to experience the game for yourself.
That is why we give you 100 full days to decide whether your murder mystery kit is right for you and your guests. If it is not, you get a full refund.
How to Request a Refund
1 · Send Us an Email
Just email us at [your support email] with your order number.
That is all.
You do not need to give a reason. You do not need to fill out a form. You do not need to send anything back for digital products.
2 · We Confirm Your Request
We will confirm that we have received your refund request and are processing it.
In most cases, you will hear back within a few hours, and no later than the next business day.
3 · Your Money Goes Back to Your Original Payment Method
Your full purchase price will be refunded to the original payment method used at checkout.
No fees. No deductions. No partial refunds. No fine print.
What Does the 100-Day Guarantee Cover?
Everything. Truly everything.
If the game did not meet your expectations — full refund.
If your game night did not go as planned — full refund.
If you had trouble downloading your files — full refund.
If you simply did not enjoy the game — full refund.
If you changed your mind — full refund.
If you do not want to give a reason — full refund.
100 days. No questions asked.
Frequently Asked Questions
Do I have to return the PDFs?
No. For digital products, there is nothing to ship back. A simple email with your order number is enough.
Do I have to explain why I want a refund?
No. You do not have to explain anything.
If you would like to tell us what did not work for you, we genuinely appreciate the feedback. But feedback is not required to receive your refund.
How long do I have?
You have 100 days from the date of purchase.
That gives you time to order the game, plan your evening, play it with your guests, and decide afterward whether it was right for you.
How long does the refund take?
After we receive your email, we usually confirm your request within a few hours.
Once processed, the refund normally appears on your original payment method within 3 to 5 business days, depending on your bank or payment provider.
Will anything be deducted?
No. You receive the full purchase price back.
No processing fees. No deductions. No partial refund.
Does the guarantee still apply if we already played the game?
Yes. That is the whole point.
We want you to experience the game before deciding. If it was not the right fit, you can still request a full refund after your game night.
Does the guarantee apply to physical products?
If physical products become available, our 100-day satisfaction guarantee will also apply to them.
For physical items, we may ask you to return the product before the refund is completed. Return instructions will be provided by email.
Can I refund only part of my order?
Yes. If you purchased multiple games and only want to refund one of them, we will refund that specific item.
What if someone abuses the guarantee?
We trust our customers to use the guarantee honestly and fairly.
In rare cases of obvious misuse, we reserve the right to review the situation individually. This does not affect honest customers who simply tried the game and decided it was not right for them.
Your Rights Are Not Affected
Our 100-day satisfaction guarantee is a voluntary promise from us. It does not replace, limit, or remove any rights you may have under applicable consumer protection laws.
Questions? We Are Here to Help.
If you are unsure about anything or just have a question, contact us.
Email: office@murdermysterygamekits.com
We are real people, not a call center. We listen, we reply, and we will always try to find a fair solution.
Our Promise to You
You are not just buying a file.
You are buying a game night.
And if that game night does not work for you, you should not feel stuck with the purchase.
A murder mystery game should never feel like a risky decision.
That is our promise.